Client Service Associate, Fund Services

Job Responsibilities

• Professionally liaise and respond to investor, adviser and client queries and task escalations in a timely and accurate manner per agreed Service Level Agreements.
• Process validation, batching and data entry of applications, transfers, static transfers and redemptions in line with process requirements and Service Level Agreements.
• Report all client incidents or complaints in a timely manner via CAMMS.
• Aid in the peer review of reports prior to client and pricing agent release.
• Work with the CSMs to develop checklists that are fund specific to assist fellow Client Services Associates.
• Ensure compliance with Boardroom’s policies, procedures and audit processes.
• Complete validation for Anti-Money Laundering and Politically Exposed Persons as required.
• Ensure accurate input of client/security holder data into SREG in relation to static changes and Off Market Transfers as per AML, FATCA, Mfund requirements and Unlisted Requirements.
• Daily processing of applications via Mfund or Calastone systems and daily downloads of BPAY payments to relevant funds.
• Daily reconciliation of funds received and banked, and daily, weekly or monthly reporting of applications and transfers.